Collection Manager

Job Description

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Responsibilities: 

1.  Managing and
   Supervising the tele-calling team, Ensuring a smooth flow of work. 


2. Responsible for collections
   and recovery of overdue payments from customers and maximizing overall
   profitability. 

1. Guiding and
   driving the collection force to achieve the set targets of their
   respective locations. 


2. Making calls on
   high-risk delinquent accounts, settling accounts, and resolving customer
   queries. 


3. Responsible for
   achieving the target from Risk X to Written cases and reducing the
   delinquency rate of the locations. 


4. Ensuring all
   process parameters set by the company are adhered to and
   monitored. 


5. Responsible for
   hiring new collection agents/executives for dpd's/locations as per
   requirements. 


6. Taking regular
   reviews from all the agents/ collectors for the assigned pool Managed
   pre-emi team making reminders calls to make the customer aware of the
   payment dates and managing and follow up with the tele calling the
   agency for case resolution. 


7. Execute plans as
   per the MIS reports on a number of cases, and current portfolio size of
   Front-End cases and strategize collections and recovery based on
   resolution trend, bucketing, etc      

CONTACT DETAILS:

NAME - BHUMIKA CHORDIA 

CONTACT NO- 8956859165

E-MAIL ID:bhumikawhiteforce24@gmail.com