Head-IT Applications & Projects

Job description

Role Summary:
This is a mid-senior level position responsible for managing and evolving the company’s application
landscape. The individual will oversee the upkeep of existing systems (including LOS, LMS), develop
small in-house applications, and act as the internal project manager for all IT software development
initiatives involving external vendors. The role is closely integrated with Business, Product, and
Operations teams, and provides a clear path to a future CTO role.
Key Responsibilities:
 Manage, maintain, and troubleshoot existing core applications (LOS/LMS/CRM/Accounting).
 Develop small-scale in-house software utilities/tools to address internal process needs.
 Lead and coordinate software development projects outsourced to external vendors.
 Work with business and product teams to gather requirements, prepare BRDs/PRDs, and
ensure timely and quality delivery from vendors.
 Maintain documentation and SOPs for system processes and workflows.
 Manage internal IT team members (junior developers or support staff).
 Ensure integration between various systems (e.g., LOS to LMS to Accounting).
 Ensure application security, performance optimization, and compliance with internal and
regulatory standards.
 Collaborate on building long-term IT roadmap aligned to business priorities.