Technical support engineer

Job description

Job Description
This is a remote position.
We are growing aggressively and are looking for a committed full-time Technical Support
Engineer to join our team. If you love the idea of having a real impact on the lives of tens
of thousands of small business owners while working with an amazing group of people,
then SwiftSku is for you.
What you will do?
 Conduct thorough research to identify effective solutions for software and hardware
issues.
 Take full ownership of customer-reported problems and ensure their resolution.
 Perform diagnosis and troubleshooting of technical issues, including account setup and
network configuration.
 Use targeted questions to identify the root cause of problems swiftly.
 Track computer system issues and ensure they are resolved within agreed timeframes.
 Guide clients through troubleshooting steps via phone and email until their technical
issues are resolved.
 Maintain positive and professional relationships with clients, fostering a friendly and
jovial atmosphere.
 Escalate unresolved issues to the appropriate internal teams, such as software
developers, when necessary.
 Provide timely and accurate feedback to customers regarding their technical inquiries.
 Utilize internal databases and external resources to deliver precise technical solutions.
 Ensure all issues are accurately logged and documented.
 Effectively prioritize and manage multiple open issues simultaneously.
 Follow up with clients to confirm the functionality of their IT systems after
troubleshooting.
 Document technical knowledge through comprehensive notes and manuals.
Requirements
 Minimum 1 year of professional experience as a Technical Support Engineer, Desktop
Support Engineer, IT Help Desk Technician, or a similar role.
 Proven experience in handling and supporting international clients.
 Fluent in Gujarati, Hindi, and English languages, which is a non-negotiable
requirement.
 Proficient in working with Windows, Linux, and Mac OS environments.
 Skilled in diagnosing and resolving basic technical issues.
 Familiarity with remote desktop applications and help desk software.
 Strong problem-solving abilities and effective communication skills.
 Capable of providing clear step-by-step technical assistance, both in written and verbal
form.
 Additional certifications in Microsoft, Linux, Cisco, or similar technologies would be
advantageous.
 Preference is given to candidates with prior experience in Zendesk, Salesforce, and
RingDNA technologies.

interested candidate can contact through 

contact no - 6264800151

email -id - mayur.soni@white-force.in