Projects & Support Engineer

Job description

Job Overview:
We are seeking a proacƟve and technically skilled Projects & Support Engineer to manage the
implementaƟon, commissioning, and post-deployment support of CCTV Surveillance Systems
and Access Control SoluƟons across client locaƟons. The ideal candidate will have hands-on
experience with leading OEMs (e.g., Axis, Bosch, Hanwha, Genetec, Milestone, Lenel, HID,
etc.), and be capable of handling site-level execuƟon, troubleshooƟng, and client coordinaƟon
independently.
Key ResponsibiliƟes:
Project ImplementaƟon:
 Coordinate and execute end-to-end installaƟon and commissioning of CCTV and ACS
projects at client sites.
 Conduct site surveys, finalize BOQs, and validate the design based on real-world
requirements.
 Supervise installaƟon teams and vendors to ensure adherence to Ɵmelines and quality
standards.
 Ensure proper configuraƟon of cameras, NVRs, VMS plaƞorms, access control panels,
readers, and soŌware.
 Conduct system tesƟng, client training, and handover documentaƟon.
Technical Support & Maintenance:
 Provide Level 1 and Level 2 support for exisƟng CCTV and ACS installaƟons.
 Handle fault diagnosis, remote troubleshooƟng, firmware upgrades, and performance
tuning.
 Coordinate AMC acƟviƟes including prevenƟve maintenance, health checks, and
support logs.
 Liaise with OEMs and internal escalaƟon teams for advanced issue resoluƟon.
DocumentaƟon & ReporƟng:
 Maintain accurate documentaƟon of system configuraƟons, network diagrams, and
change logs.
 Generate weekly and monthly reports on Ɵcket closures, system upƟme, and support
cases.
Page 2 ConfidenƟal
Customer Engagement:
 Serve as the primary technical point of contact for the customer during and post
project execuƟon.
 Ensure high customer saƟsfacƟon through Ɵmely support, resoluƟon, and
communicaƟon.
 Train client users and administrators on basic usage and troubleshooƟng