Service Engineer

Job description

Responsible for: 

·   Design & adhere to quarterly visit calendar
aligning to the AMCs maintenance & part-fitment for every geographic
area. 

·   Ensure that all customer complaints are closed
within 10 days for minor complaints without spares & within 1 month for
major complaint, with spares 

·   Ensure that all planned visits are attended and
completed satisfactorily & service reports are submitted in Salesforce on
Daily basis 

·   Ensure/ Attend under warranty machines breakdown
within 2 days of complaints received 

·   Ensuring advance payment is received as per
agreed terms before service execution 

·   Ensuring payments are collected within timelines
as agreed in Customer POs 

·   Minimizing accidents & incidents by
adherence/ awareness of safety norms 

·   Pre delivery inspection of the machine as per
customer PO and ensuring the proper functions of the machine before dispatch to
customer. 

·   Process the warranty claims with OEMs within 2
days 

·   Submission of Service Reports to commercial
department for Invoicing on daily basis 

·   Update status of quotations in Salesforce &
share report with management on weekly basis 

Must be ready for
extensive travelling.

*Kindly Consider
this requirement as super-urgent*