Service engineer

Job description

Design & adhere to quarterly visit calendar aligning to
the AMCs maintenance & part-fitment for every geographic area.

Ensure that all customer complaints are closed within 10
days for minor complaints without spares & within 1 month for major
complaint, with spares

Ensure that all planned visits are attended and completed
satisfactorily & service reports are submitted in Salesforce on Daily basis

Ensure/ Attend under warranty machines breakdown within 2
days of complaints received

Ensuring advance payment is received as per agreed terms
before service execution

Ensuring payments are collected within timelines as agreed
in Customer POs

Minimizing accidents & incidents by adherence/ awareness
of safety norms

Pre delivery inspection of the machine as per customer PO
and ensuring the proper functions of the machine before dispatch to customer.

Process the warranty claims with OEMs within 2 days

Submission of Service Reports to commercial department for
Invoicing on daily basis

Update status of quotations in Sales force & share
report with management on weekly basis

Must be ready for extensive travelling.