Service Engineer

Job description

Service Engineer (After sales services) 

Location : Pune 

Experience required : 2-3 years (Electrical & Hydraulic servicing/maintenance of earth moving
equipments/construction equipments/ Material handling equipment/ Man-lifting equipments) 

Key Result Areas / Accountabilities: 

  Design & adhere to quarterly visit calendar aligning to the AMCs maintenance & part-fitment for
every geographic area. 

 Ensure that all customer complaints are closed within 10 days for minor complaints without
spares & within 1 month for major complaint, with spares

  Ensure that all planned visits are attended and completed satisfactorily & service reports are
submitted in Salesforce on Daily basis

 Ensure/ Attend under warranty machines breakdown within 2 days of complaints received 

 Ensuring advance payment is received as per agreed terms before service execution

 Ensuring payments are collected within timelines as agreed in Customer POs 

 Minimizing accidents & incidents by adherence/ awareness of safety norms

 Pre delivery inspection of the machine as per customer PO and ensuring the proper functions of
the machine before dispatch to customer. 

 Process the warranty claims with OEMs within 2 days
 Submission of Service Reports to commercial department for Invoicing on daily basis

 Update status of quotations in Salesforce & share report with management on weekly basis
Must be ready for extensive travelling.