Tier Manager

Job description

Company Website-https://www.fittr.com/

 Position-Tier Manager 

Location- Viman Nagar,Pune

 Experience- Min 1 year 

Job Summary:

We are seeking a dynamic and motivated Relationship Manager to join our
team who will assist coaches in setting measurable performance goals, track
their progress, and provide ongoing support and motivation to ensure they
achieve their objectives.

 The successful candidate will leverage their
experience in healthcare, fitness, public health, or related fields to foster a
collaborative environment that encourages positive lifestyle changes.

Responsibilities:
List the responsibilities, these should be the roles KPIs that we would measure
on

  Coach Relationship Management: Measure the satisfaction level of
coaches through surveys, aiming for a target score of 90% or higher. 

 The Net Promoter Score (NPS) measures client loyalty and satisfaction
by asking how likely they are to recommend our services to others.
Targeting an NPS score of 90% or above indicates a strong commitment
to delivering exceptional client experiences and fostering long-term
relationships.
Performance Improvement Planning: 

 Implementation Rate of PIPs: Track the percentage of Performance
Improvement Plans initiated for low-performing coaches, aiming for
100% implementation for identified cases.

  Improvement in Coach Performance: Measure the percentage increase
in performance metrics for coaches who have undergone PIPs, targeting
a minimum improvement of 20% within a specified timeframe.
Reporting and Communication: 

 Timeliness of Reports: Measure the percentage of performance reports
delivered to stakeholders on time, targeting a rate of 95% or higher.
Training and Development:

  Workshop Participation Rate: Monitor the percentage of coaches
attending training sessions and workshops, aiming for at least 80%
participation.

  Post-Training Evaluation Score: Collect feedback from coaches after
training sessions, targeting an average score of 4.5 out of 5 for training
effectiveness
Goal Setting and Progress Tracking:

  Goal Achievement Rate: Measure the percentage of coaches who meet
their performance goals within the designated timeframe, targeting a
rate of 75% or higher. 

 Progress Tracking Frequency: Track the number of progress check-ins
conducted with coaches, aiming for at least one check-in per month for
each coach.