QA email and chat

Job opening at Bengaluru

Location

Bengaluru

Address

Bengaluru

Employment

Full Time

Qualification

Under Graduate

Payment

300000 to 500000

Date Posted

2025 May,28

HR

Tripti Singh

Contact

triptiwhiteforce228@gmail.com

Mobile

8956859168

Job description


• Monitor and evaluate chats, and emails 100+ in a day to
ensure quality standards are met.

• Identify areas of improvement and provide actionable feedback to agents.

• Prepare and share weekly/monthly quality reports

• Collaborate with training and operations teams to implement process
improvements.

• Conduct calibration sessions, quality session, Dip check, TNI, BQM, CSAT
& DSAT Analysis to ensure consistency in evaluations.

• Assist in updating quality guidelines and audit forms based on business
needs. 



Skills & Requirements:



• 1–3 years of experience in a QA role,
preferably in a fintech, banking environment.

• Strong analytical and communication skills, Fluent in Hindi and English is
must

• Candidates must graduate with any Stream

• Attention to detail and a proactive attitude toward problem-solving.

• Familiarity with QA tools and CRM systems and prepping the dashboards

• knowledge of Excel is must

• Its 7 days working shift with one rotational week of

Job requirements

  • Experience: 1 to 3 Year.
  • Education : Under Graduate
  • Specilization : ELECTRONIC...
  • Skills :
  • Industry Type : Fintech
  • Status : Not Disclose.

Company Name : SmartCoin

Website

About Company

We are on a mission to create India’s largest fully automated financial Inclusion organisation by providing an array of financial services such as micro-loans to the vast underserved middle/lower-income segment. Read more