Email Support Executive

Job description

Handle customer queries and complaints through email professionally and promptly

Provide information about products, order status, warranty, and installation support

Coordinate with internal teams (technical, logistics, etc.) to resolve customer issues

Maintain a high level of customer satisfaction through clear and effective communication

Document and track customer interactions in the CRM system

Identify recurring issues and escalate them to the concerned department

Follow defined SLAs and ensure quality of service

Required Skills and Qualifications
6 months to 3 years of experience in customer service or email/chat support

Excellent written English communication skills

Strong problem-solving skills and a customer-first attitude

Familiarity with CRM tools (e.g., Zendesk, Freshdesk) is a plus

Basic understanding of consumer appliances or electronics is an advantage

Ability to multitask, prioritize, and manage time effectively