Team leader-collection Manager

 Job
Description

-

Responsibilities: 

1.  Managing
   and Supervising the tele-calling team, Ensuring a smooth flow of
   work. 


2. Responsible
   for collections and recovery of overdue payments from customers and
   maximizing overall profitability. 


3. Guiding
   and driving the collection force to achieve the set targets of their
   respective locations. 


4. Making
   calls on high-risk delinquent accounts, settling accounts, and resolving
   customer queries. 


5. Responsible
   for achieving the target from Risk X to Written cases and reducing the
   delinquency rate of the locations. 


6. Ensuring
   all process parameters set by the company are adhered to and
   monitored. 


7. Responsible
   for hiring new collection agents/executives for dpd's/locations as per
   requirements. 


8. Taking
   regular reviews from all the agents/ collectors for the assigned pool
   Managed pre-emi team making reminders calls to make the customer aware
   of the payment dates and managing and follow up with the tele calling
   the agency for case resolution. 


9. Execute
   plans as per the MIS reports on a number of cases, and current portfolio
   size of Front-End cases and strategize collections and recovery based on
   resolution trend, bucketing, etc