Team Lead – Collection Specialist

Job description

Responsibilities 

● Maintain the discipline of the team in terms of Login/Logout and Breaks.

● Providing the detail information on the issues of customers related to Onboarding calls 

● Auditing the calls of the teammates and looking for areas of improvement on calls. 

● Giving the training to the new joinees as well as to the team in case it is required 

● Maintain the leave request of the team members as per the workload with a proper tracking system. 

● Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly. 

● Focusing on the Conversion percentage to bring it above the current percentage of 4% 

● Make sure that team is achieving the daily benchmark of 400-450 calls. 

● Make sure that the team is giving the detailed information to the customers as per the guidelines given to them.