Telesales Executive

Job description

A Telesales Executive sells products or services over the phone, engaging with potential and existing customers to generate sales. They are responsible for understanding customer needs, presenting products, negotiating prices, and closing deals. Some focus on inbound calls (receiving calls from interested customers), while others specialize in outbound telesales (making calls to generate interest). 

Key Responsibilities:

·         Making outbound calls: Contacting potential customers to present products and services.

·         Understanding customer needs: Identifying customer requirements and tailoring solutions.

·         Presenting products and services: Describing features and benefits to potential customers.

·         Negotiating and closing deals: Securing sales and managing customer relationships.

·         Managing customer accounts: Maintaining relationships, addressing inquiries, and processing orders.

·         Meeting sales targets: Achieving individual and team goals.

·         Providing customer service: Addressing customer questions and concerns.

·         Following scripts: Using provided scripts to engage customers and provide information.

·         Keeping records: Maintaining call logs and sales data.

·         Updating customer databases: Maintaining accurate customer information.

·         Cross-selling and upselling: Suggesting additional products or services.

·         Collaborating with other teams: Working with customer service, field sales, and other departments. 

Skills and Qualifications:

·         Excellent communication skills: Ability to effectively communicate and persuade customers. 

·         Sales and negotiation skills: Strong ability to close deals and manage customer relationships. 

·         Customer service skills: Ability to handle inquiries and resolve issues. 

·         Strong interpersonal skills: Ability to build rapport and trust with customers. 

·         Ability to follow scripts: Effectively use provided scripts while maintaining a natural conversation. 

·         Proficiency in relevant software: Ability to use CRM systems and other sales tools. 

·         Knowledge of products and services: Understanding of the company's offerings. 

·         Ability to handle rejection: Dealing with negative feedback and remaining persistent. 

INTERESTED CANDIDATES CAN APPLY OR CONTACT:
ANUSHKA GUPTA
9303440707
anushka.gupta@white-force.in