Associate Telesales

Job description

Roles and Responsibilities – Telecalling Executive (DocOnline) 

• Promote and sell DocOnline’s healthcare plans and value-added services to potential customers through outbound calls. 
• Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings. 
• Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence in our services.
• Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience. 
• Accurately document sales interactions, lead status, conversions, and feedback in CRM systems. 
• Share regular updates with the Team Leader on progress, objections faced, and potential improvements. 
• Develop a deep understanding of DocOnline’s digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more. 

Skills and Experience 

• Minimum 6 months to 1 year of experience in outbound tele-sales, preferably in healthcare, insurance, or fintech domains. 
• Proven track record of meeting or exceeding sales and conversion targets. 
• Excellent communication skills in Hindi and English; proficiency in regional languages (e.g., Telugu, Malayalam, Tamil, Gujarati, Marathi, Kannada) is a plus. 
• Comfortable with target-driven environments and capable of handling objections with confidence. 
• Strong interpersonal skills with a customer-first approach. 
• Quick learner with the ability to grasp evolving DocOnline product offerings and service enhancements.