Associate Telesales

Job description

Roles and Responsibilities – Telecalling Executive (DocOnline) 

• Promote and sell DocOnline’s healthcare plans and value-added services to potential customers through outbound calls. 
• Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings. 
• Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence in our services. 
• Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience. 
• Accurately document sales interactions, lead status, conversions, and feedback in CRM systems. 
• Share regular updates with the Team Leader on progress, objections faced, and potential improvements. 
• Develop a deep understanding of DocOnline’s digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more.