Process Executive – Voice

Job description

Key Responsibility Area:
The fundamental duties & tasks the define the job are:
• Responsible for inbound & outbound calls with end customers to resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
• Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:
• Education – Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings. • Minimum 6-Months experience in US or UK customer care support.
Essential duties and responsibilities:
• Comply with data integrity and security policies
• Follow required procedure & guidelines
The ideal candidate for this role would have:
• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail