Service Executive

Job description

Key Responsibilities : Customer support executive : -

Customer Interaction: Respond to inbound calls/emails/WhatsApp/support tickets (help‑desk). Provide product guidance, troubleshoot basic issues, log grievances, and ensure proper escalation.

Complaint & Escalation Management: Own escalated cases, follow up proactively, work closely with service partners and internal teams to reach resolutions.

CRM Utilisation: Maintain data using Salesforce CRM — registering cases, tracking statuses, and ensuring timely closure .

Warranty Support & Coordination: Educate customers on warranty terms, facilitate repairs/service schedules, and coordinate with 350+ service centres nationwide .

Knowledge Base & FAQs: Develop and update support documentation, self‑service guides, and templates to streamline issue resolution.

Feedback Loop: Capture customer feedback, identify patterns, and collaborate with Product, Quality, and Service teams to improve processes and products.

Social Media Care: Monitor Facebook and Twitter channels @atomberg_tech, respond to publicly posted complaints and inquiries manuals.plus+151stbestservice.com+15techcircle.in+15.

Reporting & Analytics: Generate weekly/monthly dashboards on volume, resolution times, and customer satisfaction; highlight trends and process improvement opportunities.

Required Qualifications & Skills: 

Education: Graduate (any discipline); engineering backgrounds preferred.

Experience: 1–3 years in customer support, call centre, or escalation roles—preferably in appliances, durables, or CRM environments.

Technical Aptitude: Ability to understand and explain BLDC smart products, warranty terms, and basic troubleshooting (fans, mixer grinders, smart locks).

Tools: Comfortable with CRM platforms like Salesforce Field Service happiestresume.com+2white-force.com+2happiestresume.com+2reddit.com+7pc-tablet.co.in+7techcircle.in+7.

Communication: Exceptional verbal and written skills in English and regional languages; empathetic, clear, and professional tone.

Problem Solving: Strong analytical ability to handle escalations, root‑cause identification, and resolution orchestration.

Multitasking: Capable of prioritizing high-demand periods and handling multiple queries simultaneously.

Team Player: Collaborates effectively across Service, Sales, Product, and Field teams.

INTERESTED CANDIDATES CAN CONTACT - 9171730707

SHARE CV - shivani.samundre@white-force.in