Customer Support Executive

Job description

Job Responsibilities:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with education industry is a plus
• Experience in handling help desk and remote support calls
• Experience in handling inbound and outbound calls
• Excellent interpersonal, written and oral communication skills, in all the three Languages (English, Hindi, Marathi).
• Problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Should be familiar with objection handling.
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Closing sales for the company.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Resolving customer’s issue brought to your attention
• Maintaining the customer’s data.
• Convey customer’s feedback
• Performing quality assurance survey with customers
• Good Skills in using Excel and MS word, outlook, emails, etc
• Minimum Graduate
• Excellent query handling skills.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

SIMRAN DSOUZA

9303440707

simran.dsouza@white-force.in