Operation Manager

Job description

Position - Operation Manager
Experience - min 3years

A "Rajlaxmi Logistics Operations Manager" is responsible for overseeing the day-to-day operations of Rajlaxmi Logistics, ensuring efficient and cost-effective movement of goods from storage to delivery, including managing warehouse operations, transportation logistics, staff scheduling, and maintaining customer service standards, while adhering to company policies and regulatory compliance; essentially ensuring timely and accurate deliveries while optimizing logistics processes across the supply chain.

Key Responsibilities:

•    Warehouse Management:
•    Supervise warehouse staff, including receiving, storing, and picking/packing of goods. 
•    Optimize warehouse space utilization and inventory control systems. 
•    Monitor stock levels and manage stock rotation to prevent expiry issues. 
•    Implement and maintain quality control procedures within the warehouse. 
•    
•    Transportation Logistics:
•    Plan and coordinate transportation schedules with carriers, including route optimization and load planning. 
•    Monitor shipment tracking and address any delivery delays. 
•    Negotiate freight rates with carriers to ensure cost-effective transportation. 
•    Manage vehicle maintenance and compliance with transportation regulations 
•    
•    Customer Service:
•    Respond to customer inquiries regarding order status and delivery issues. 
•    Manage customer complaints and resolve issues promptly 
•    Build strong relationships with key customers and maintain high customer satisfaction levels
•     
•    Performance Management:
•    Track key performance indicators (KPIs) like delivery times, costs per shipment, and warehouse efficiency. 
•    Analyze data to identify areas for improvement and implement process optimization strategies 
•    Set performance goals for warehouse staff and monitor progress 
•    
•    Team Leadership:
•    Lead and motivate the warehouse team, including staff scheduling and performance evaluations 
•    Provide training and development opportunities for warehouse staff 
•    Foster a positive work environment and promote teamwork 
Required Skills and Qualifications:
•    Bachelor's degree in logistics, supply chain management, or a related field 
•    Proven experience in logistics operations management, preferably in a warehouse environment 
•    Strong analytical skills and ability to interpret data to identify trends and make informed decisions 
•    Proficiency in warehouse management systems (WMS) and transportation management systems (TMS) 
•    Excellent communication and interpersonal skills to interact with customers, carriers, and internal stakeholders 
•    Leadership abilities to manage and motivate a team 
•    Knowledge of relevant regulations and compliance standards related to logistics operations

Thanks and Regards
Princy Tiwari
7471128707