Technical Support Engineer

Job description

Key Responsibilities:
 

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
   
• Respond to user requests via phone, email, or ticketing system.
   
• Troubleshoot and resolve basic issues related to:
  
  • Microsoft Office (Excel, Word, Outlook, PowerPoint)
     
  • MS SQL Server (Basic query execution, login issues, backups)
     
  • Internet and LAN connectivity
     
• Assist in installation, configuration, and upgrading of systems/software.
   
• Monitor system and network performance; escalate complex issues to higher-level support.
   
• Maintain asset inventory, user documentation, and update support logs.
   
• Set up and maintain user accounts, permissions, and passwords.
   
• Perform routine maintenance tasks such as software updates and backups.
   
• Provide support for printers, scanners, and other peripherals.
   

🧠 Required Skills & Knowledge:
 

🔹 Technical Skills
 

• Basic knowledge of MS SQL Server (queries, backup, restore, login issues).
   
• Proficiency in Microsoft Office (especially Outlook, Excel, and Word).
   
• Understanding of IP addressing, DNS, DHCP, LAN/WAN, and basic network troubleshooting.
   
• Familiarity with Windows operating systems (Windows 10/11, Server editions).
   
• Knowledge of remote desktop tools and helpdesk software (like TeamViewer, AnyDesk, or ServiceNow).
   

🔹 Soft Skills
 

• Good communication and interpersonal skills.
   
• Problem-solving attitude with attention to detail.
   
• Ability to work under pressure and prioritize tasks.
   
• Team player with a willingness to learn.
   

🎓 Qualifications:
 

• Diploma/Degree in Computer Science, IT, or related field.
   
• IT certifications (optional but preferred): CompTIA A+, Microsoft MTA, CCNA (basic), or similar.
   

📈 Growth Opportunities:
 

This role can lead to advanced support positions such as:
 

• System Administrator
   
• Network Support Engineer
   
• Database Administrator
   
• IT Helpdesk Lead