Technical Support Engineer

Job description

Technical Support Engineer 

Experience : 1 Year

 Location: Jagatpur , Ahmedabad 

🎯 Job Summary: We are looking for a Technical Support Engineer with 1 year of experience to provide first-level support for users in resolving technical issues related to MS SQL Server, Microsoft Office applications, and basic networking. The ideal candidate should have a good understanding of troubleshooting hardware/software problems and maintaining system performance. 

🎯 Key Responsibilities:  Provide technical assistance and support for incoming queries related to computer systems, software, and hardware. 

 Respond to user requests via phone, email, or ticketing system

.  Troubleshoot and resolve basic issues related to: o Microsoft Office (Excel, Word, Outlook, PowerPoint) o MS SQL Server (Basic query execution, login issues, backups) o Internet and LAN connectivity

  Assist in installation, configuration, and upgrading of systems/software. 

 Monitor system and network performance; escalate complex issues to higher-level support. 

 Maintain asset inventory, user documentation, and update support logs.  Set up and maintain user accounts, permissions, and passwords. 

 Perform routine maintenance tasks such as software updates and backups. 

 Provide support for printers, scanners, and other peripherals. 

🎯 Required Skills & Knowledge: 🎯 Technical Skills  Basic knowledge of MS SQL Server (queries, backup, restore, login issues)

.  Proficiency in Microsoft Office (especially Outlook, Excel, and Word).

  Understanding of IP addressing, DNS, DHCP, LAN/WAN, and basic network troubleshooting. 

 Familiarity with Windows operating systems (Windows 10/11, Server editions). 

 Knowledge of remote desktop tools and helpdesk software (like TeamViewer, AnyDesk, or ServiceNow).