Customer success executive

Job description

Key Responsibilities:
Client Management
● Reception Management.
● Be the first person for the point of contact for clients.
● Great and assist members & their guests.
● Handle potential client visits.
● To manage incoming and outgoing calls for clients & iKeva.
● Plan and execute fun and engaging activities for clients.

Operations Management
● Receive and register client requests.
● Coordinate with housekeeping and security teams for optimal service delivery.
● Manage and control inventory & ordering of consumables in the center.
● Monitor upkeep of the facility.
● Ensure tickets are raised for client complaints and the same is addressed on priority.
● Assist your managers in making the center successful.

Desired Candidate Profile
● Vibrant personality & Positive attitude.
● Excellent communication skills.
● Customer centric.
● Good coordination & multitasking skills.
● Knowledge with MS-Office & experience in any other software or application is preferable.