Responsibilities: Lead Generation and Prospecting: Utilize company-provided leads, databases, and online resources to identify potential customers interested in secured loans. Make outbound calls to leads and prospects to introduce loan products, assess their needs, and create interest. Product Knowledge and Consultation: Acquire in-depth knowledge of secured loan products offered by the company (micro Loan Against Property), including features, benefits, terms, and eligibility criteria. Explain the details of secured loans to potential customers, highlighting how they meet their financial requirements and goals. Provide accurate and comprehensive information to customers, addressing their questions and concerns effectively. Application Guidance: Assist customers in completing loan application forms accurately and guide them through the necessary documentation process. Provide step-by-step guidance on required paperwork, ensuring all documents are submitted for loan processing. Relationship Building: Build and maintain strong rapport with customers through effective communication and a customer-centric approach. Establish a professional and trustworthy relationship with customers, gaining their confidence in the company's loan products. Sales Target Achievement: Meet and exceed monthly sales targets (disbursement of ~5-6 loans each month with avg ticket size of ~INR 5 lakhs) as set by the sales manager or team lead. Consistently follow up with leads and prospects to convert inquiries into successful loan applications. Data Management: Accurately record and maintain customer interaction details, inquiries, and feedback in the CRM system (Leadsquared). Regularly update customer profiles, ensuring accurate and up-to-date information for future reference.
