Telecaller

Job description

Responsibilities:

• Lead Generation and Prospecting:
  
  
  
  • Utilize company-provided leads, databases, and online resources to identify potential customers interested in secured loans.
  
  
  • Make outbound calls to leads and prospects to introduce loan products, assess their needs, and create interest.
  
  
  
  


• Product Knowledge and Consultation:
  
  
  
  • Acquire in-depth knowledge of secured loan products offered by the company (micro Loan Against Property), including features, benefits, terms, and eligibility criteria.
  
  
  • Explain the details of secured loans to potential customers, highlighting how they meet their financial requirements and goals.
  
  
  • Provide accurate and comprehensive information to customers, addressing their questions and concerns effectively.
  
  
  
  


• Application Guidance:
  
  
  
  • Assist customers in completing loan application forms accurately and guide them through the necessary documentation process.
  
  
  • Provide step-by-step guidance on required paperwork, ensuring all documents are submitted for loan processing.
  
  
  
  


• Relationship Building:
  
  
  
  • Build and maintain strong rapport with customers through effective communication and a customer-centric approach.
  
  
  • Establish a professional and trustworthy relationship with customers, gaining their confidence in the company's loan products.
  
  
  
  


• Sales Target Achievement:
  
  
  
  • Meet and exceed monthly sales targets (disbursement of ~5-6 loans each month with avg ticket size of ~INR 5 lakhs) as set by the sales manager or team lead.
  
  
  • Consistently follow up with leads and prospects to convert inquiries into successful loan applications.
  
  
  
  


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• Data Management:
  
  
  
  • Accurately record and maintain customer interaction details, inquiries, and feedback in the CRM system (Leadsquared).
  
  
  • Regularly update customer profiles, ensuring accurate and up-to-date information for future reference.