Front Office Executive

Job description

Company profile:

iKeva is a workspace provider with community and member benefits. Along with high quality office infrastructure, our members get access to a high energy environment, with multiple options to network and learn. iKeva is presently having 8 centers in Hyderabad, Bangalore&Mumbai.
“A professional and warm, safe, secure, fully-equipped work environment that supports and enhances your brand image while integrating you with a diverse and welcoming community.”

Job Details:

Reception Management:

●        Be the first point of contact for members
●        Greet and assist members & their guests
●        Handle potential member visits.
●        To manage incoming and outgoing calls for members & iKeva
●        Plan and execute fun and engaging activities for members
 

Operations Management:

●        Receive and register member requests
●        Coordinate with housekeeping and security teams for optimal service delivery
●        Manage and control inventory & ordering of consumables in the center
●        Monitor upkeep of the facility
●        Ensuring tickets raised for client complaints and same is addressed on priority.
●        Assist your managers in making the center successful.
 

Desired Candidate Profile:

●        Vibrant personality & positive attitude
●        Great communication skills
●        Customer centric
●        Good coordination & multitasking skills
●        Knowledge with MS-Office & experience in any other software or application is preferable.
 

Function

Weightage

Reception Management

30%

Operations, Vendor Management, Invoicing, Community Management, Housekeeping

50%

Member Satisfaction

15%

IT Proficiency (Freshdesk, IMS)

5%

Total weightage

100%