Process Executive- Voice

Job description

Key Responsibility Area:

The fundamental duties & tasks the define the job are:

• Responsible for inbound & outbound calls with end customers to resolve customer queries.
• Responsible for reverting customer queries via email.
• Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.
• Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Eligibility Criteria:

• Education – Graduate
• Strong verbal & written Communication Skills.
• Flexible to work in 24*7 shift timings.
• Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities:

• Comply with data integrity and security policies
• Follow required procedure & guidelines

The ideal candidate for this role would have:

• Strong verbal & written communication skills along with active listening
• Good Analytical skills
• Quick Learning Ability
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail

Benefits & Perks:

• Competitive Salary
• Medical insurance
• Two weekly offs – 5 days working and 2 Week Offs
• Hassle-free transit to work – Cab facility available for pick & drop

• Salary:
  
  Up to ₹35,000 CTC & ₹31,000 in-hand (Experienced)
  Up to ₹27,000 CTC & ₹24,000 in-hand (Freshers)
  Up to ₹8,000 in incentives
  
  Eligibility:
  
  Any Graduate (Freshers) or Undergrad with at least 6 months of experience in a UK/US banking process
  
  Excellent communication skills required
  
  Additional Benefits:
  
  5 working days a week (with 2 rotational days off)
  Rotational shifts (all night shifts)
  Cab facility provided (both side)