Key Account Manager/Executive-Technical

Job description

Key Responsibilities:

1. Account Management & Client Relations:

• Serve as the primary technical point of contact for key clients in commercial, retail, healthcare, or industrial sectors.
• Build and maintain strong relationships with clients, ensuring high satisfaction and long-term contract retention.
• Conduct regular client meetings to review performance, address concerns, and propose value-added MEPC solutions.

2. MEPC Operations & Technical Oversight:

• Oversee MEPC service delivery, ensuring compliance with SLA agreements, safety standards and energy efficiency best practices.
• Conduct site inspections and audits to assess MEPC system performance, maintenance needs, and operational risks.

3. Compliance & Sustainability Initiatives:

• Ensure all MEPC systems adhere to local regulations, and client-specific requirements.
• Drive energy-saving and sustainability initiatives (HVAC optimization, smart lighting, water conservation).
• Implement training programs for technicians and vendors on MEPC best practices and emerging technologies.

4. Reporting & Continuous Improvement:

• Monitor KPIs (system uptime, energy efficiency, maintenance response time) and prepare performance reports for stakeholders.
• Recommend technology to enhance service delivery.
• Identify cost-saving opportunities while maintaining high-quality MEP services.

Qualifications & Skills:

• Bachelor’s degree in Mechanical/Electrical Engineering, Facility Management, or related field.
• 3+ years in MEPC, facility management, or technical account management (preferably in retail, commercial, or industrial sectors).
• Strong knowledge of HVAC, electrical systems, plumbing, fire safety, and building automation.
• Experience in vendor management, contract negotiations, and SLA compliance.
• Excellent communication, problem-solving, and project coordination skills.
•  Strong proficiency in MS Office, especially in MS Excel.