Telesales

Job description

Job Description Job Title/ Designation Associate- Telesales Function/ Department Telesales Location Wagle Estate, Thane Reporting to Team Leader - Telesales Qualification Minimum 12th Pass or Graduate in any discipline Experience (in years) 6 months / 1 year experience Roles and Responsibilities – Telecalling Executive (DocOnline) • Promote and sell DocOnline’s healthcare plans and value-added services to potential customers through outbound calls. • Understand Customer health and financial needs to recommend the most suitable plan, with a focus on high-ATS products and EMI offerings. • Clearly explain plan benefits, features, and pricing to customers, addressing queries and building confidence in our services. • Maintain strong customer relationships by following up, resolving concerns, and ensuring a smooth onboarding experience. • Accurately document sales interactions, lead status, conversions, and feedback in CRM systems. • Share regular updates with the Team Leader on progress, objections faced, and potential improvements. • Develop a deep understanding of DocOnline’s digital health services, including Doctor Consultations, SmartSave, Chronic Care, Mental Health products, and more. Skills and Experience • Minimum 6 months to 1 year of experience in outbound tele-sales, preferably in healthcare, insurance, or fintech domains. • Proven track record of meeting or exceeding sales and conversion targets. • Excellent communication skills in Hindi and English; proficiency in regional languages (e.g., Telugu, Malayalam, Tamil, Gujarati, Marathi, Kannada) is a plus. • Comfortable with target-driven environments and capable of handling objections with confidence. • Strong interpersonal skills with a customer-first approach. • Quick learner with the ability to grasp evolving DocOnline product offerings and service enhancements.