Key account executive

Job description

Vendor Relationship Management • Own and manage a portfolio of key vendor partners in the region. • Act as the go-to person for onboarding, retention, issue resolution, and overall satisfaction. • Conduct regular vendor visits, check-ins, and performance reviews. Supply Consistency & Growth • Ensure consistent truck supply from key accounts across important routes and lanes. • Drive vendor engagement to improve wallet share and trip frequency on the platform. • Monitor vendor performance metrics such as cancellation rates, trip completion, and pricing competitiveness. Upselling Value-Added Services • Promote adoption of Lobb’s value-added services such as: o Fuel cards (HPCL, Reliance) o FASTag (via Livquik) o GPS tracking services o Subscription programs (₹400 per truck benefits pack) • Educate vendors on the benefits and drive conversions. Operational Support • Resolve escalations quickly by coordinating with internal operations, payments, and support teams. • Guide vendors through documentation, onboarding, and platform usage.