Customer Sucess Associate

Job description

URGENT HIRING for CUSTOMER SUCCESS ASSOCIATE

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Experience 1-4 years

Salary upto 3lpa

Location- Mumbai

Requirements and skills

• Any Graduate


• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization


• Ability to cooperate with and support other members of customer service team


• Willingness to interact daily with customers from a wide range of cultures and backgrounds


• Must be comfortable working independently and making minor decisions without direct supervision


• Good sense of organization and keen attention to detail


• Knowledge of customer service best practices and desire to participate in trainings and professional development


• Ability to perform well in a fast-paced working environment


• Excellent communication skills, proficient in English & Hindi

Responsibilities

• Manage customer retention and multi-tasking to take and follow up on orders from customers via the website, calls, emails, or text messages


• Anticipate and understand the needs of the customers and act accordingly


• Use appropriate marketing tools to acquire new customers and increase retention of existing customers


• Coordinate with the operations team to assist the customer in the best way possible

rahulk.kanojia@white-force.in

Contact : 9300955707