FRONT DESK EXECUTIVE

Job description

We are looking for a courteous, well-organized, and efficient Front Desk Executive to be the first point of contact for visitors, clients, and callers. The ideal candidate will provide exceptional customer service, manage front desk operations, and support administrative functions to ensure smooth day-to-day operations.

Key Responsibilities

• Greet and welcome guests with a warm, professional attitude.

• Answer, screen, and forward incoming calls; take messages when required.

• Maintain a clean, organized, and presentable reception area.

• Monitor and manage access to the office while ensuring security procedures are followed.

• Handle administrative tasks such as data entry, filing, photocopying, and scanning.

• Manage incoming and outgoing mail, packages, and courier services.

• Schedule appointments, coordinate meetings, and assist with travel arrangements for staff.

• Provide basic information about the company, its services, and policies to visitors.

• Liaise with internal departments to ensure smooth communication and workflow.

• Handle visitor inquiries and complaints professionally and promptly.

• Assist in organizing company events, meetings, and special projects.

• Maintain confidentiality of sensitive company information.

Qualifications & Skills

• Education: Minimum High School Diploma; certification in Office Management is a plus.

• Experience: 1–5 years in a front desk/reception/administrative role.

• Proficient in MS Office (Word, Excel, Outlook) and basic office equipment handling.

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Professional appearance and a customer-oriented mindset.

• Ability to remain calm, composed, and solution-focused under pressure.

• Team player with the ability to work independently when required.

• Flexible and adaptable to changing priorities.