1. The customer advisor should ensure the acceptance of all incoming calls to the customer carenumbers.• 2. Ensure follow up of the missed calls that come either during other calls or during non-working hours.• 3. Responsible for replying to all E - Mails that comes through the website, portals and other onlinesources.• 4. Must ensure the following up of:• - Call Back• - Call Drop• 5. They must also ensure that all leads coming to them through various sources are immediately enteredin the CRM• 6. Attending of all web chats online and ensure that all queries are adequately responded to within thegiven time frame.• 7. Responsible for following up of the Digital Leads.• 8. One needs to acquire Face to Face appointments from all prospects.• 9. One needs to attend walk in customers at our H.O. • 10. One is expected to follow instructions & abide by rules & regulations of the company as well as thatmay be laid by the respective reporting authority from time to time in the interest of the business
