Customer success executive

Job description

Job Details:

Reception Management:

● Be the first point of contact for members

● Greet and assist members & their guests

● Handle potential member visits.

● To manage incoming and outgoing calls for members & iKeva

● Plan and execute fun and engaging activities for members

Operations Management:

● Receive and register member requests

● Coordinate with housekeeping and security teams for optimal service delivery

● Manage and control inventory & ordering of consumables in the center

● Monitor upkeep of the facility

● Ensuring tickets raised for client complaints and same is addressed on priority.

● Assist your managers in making the center successful.

Desired Candidate Profile:

● Vibrant personality & positive attitude

● Great communication skills

● Customer centric

● Good coordination & multitasking skills

● Knowledge with MS-Office & experience in any other software or application is preferable.