Process Executve

Job description

About Quinte Quinte is a global FinTech solution provider headquartered in New York, enabling financial institutions to deliver process excellence for higher customer experience. We combine expert services with technological innovation to achieve cost-effective operational efficiency. Over the years, we have helped strengthen customer loyalty, and create a competitive advantage for multiple businesses. Clients have leveraged our technologies and expert services to save costs through resource optimization and automating key functions. For more information, please reach out to us at www.quinteft.com. Quinte seeks to be recognized by clients as a valued business partner who consistently delivers tangible operational and strategic advantages. The Quinte team has decades of experience in providing services to help banks and credit unions with efficiency improvements enabled by cloud-based technology solutions. We provide 24/7 tailor-made expert services to these financial institutions in enhancing member security, engagement, and serviceability in this environment of rapidly evolving customer expectations. Quinte’s portfolio of services includes Financial Crime Management, Dispute Management, Analytics as a Service, Loan Management Services, Contact Center Support, and more. With a mission to build a highly rewarding ecosystem for employees and stakeholders, Quinte drives a collaborative approach among employees —all committed to pushing the common goal of what it can do for its clients, while also striving together for individual and collective growth. Key Responsibility Area:  Responding to customer queries via call, chat, and Email.  Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System,Quality scores.

Eligibility Criteria:  Fluent speaking and writing ability in English.  Graduate.  Fresher can apply.  The age limit is not more than 35 years.  Comfortable with rotational night shifts is a must.  Basic knowledge of using computers. Benefits & Perks:  Two-way cab facility (Pick and Drop) is provided by the Organization.  Two consecutive weekly offs to manage work life balance.  Opportunity to earn extra cash through Over Time and Extra miler.  Lucrative Incentive program.