Customer Care Executive

Job description

Job Title: Customer Care Executive

Location: RR Industrial Park, Plot No 20, Super Corridor Rd, Bardari, Indore, Madhya Pradesh

453111 | Address link-https://g.co/kgs/Nfdn495

Department: Customer Service

https://aromeworld.com/

Job Summary:

We are seeking a dynamic and customer-focused Customer Care Executive to join our growing perfume brand. This role is ideal for female candidates with strong communication skills and a passion for delivering exceptional customer service. Whether you're a fresher or bring up to 5 years of experience, we welcome your application.

Key Responsibilities:

1. Handle customer queries and complaints via voice (calls) and non-voice (emails, chats, social media) channels
2. Provide accurate product information and resolve issues efficiently
3. Maintain customer records and update databases using basic computer tools
4. Coordinate with internal teams to ensure timely resolution of customer concerns
5. Uphold brand values and ensure a delightful customer experience

Requirements:

1. Education: Minimum Graduate in any discipline
2. Experience: 0 to 5 years in customer service or related field
3. Gender Preference: Female candidates preferred
4. Language Skills: Fluent in English (spoken and written)
5. Technical Skills:Basic computer knowledge (MS Office, email handling)
6. Soft Skills: Excellent communication, patience, and problem-solving ability

What We Offer:

1. Competitive CTC up to ₹21,000/month
2. Supportive work environment with growth opportunities
3. Training and development programs
4. Opportunity to represent a premium perfume brand.