Kiosk Manager

Job description

Job Description

As a Kiosk Manager, you will be responsible to capture and open positions across pan India. Overseeing the daily operations and performance of a designated kiosk or a group of kiosks. This role involves managing staff, optimizing sales, and ensuring a positive customer experience. The Kiosk Manager is also accountable for inventory management, financial reporting, and maintaining the overall appearance of the kiosk.

Responsibility

1. Expand and open kiosk counters across pan India.
2. Oversee the day-to-day operations of the kiosk, ensuring compliance with company policies and procedures.
3. Monitor staffing levels, schedule shifts, and allocate resources efficiently.
4. Set and achieve sales targets and key performance indicators (KPIs).
5. Implement strategies to drive sales, upsell products, and maximize revenue.
6. Ensure that customers receive excellent service and have a positive experience at the kiosk.
7. Address customer inquiries, concerns, and feedback promptly.
8. Recruit, train, and supervise kiosk staff.
9. Conduct performance evaluations and provide feedback to team members.
10. Foster a positive and motivated work environment.
11. Manage inventory levels and ensure stock is replenished as needed.
12. Conduct regular inventory checks to prevent shortages or overstock situations.
13. Prepare and analyse financial reports, including sales reports, expenses, and profit margins.
14. Implement cost-control measures to optimize financial performance.
15. Maintain the visual appeal of the kiosk, ensuring that displays are attractive and products are well-presented.
16. Collaborate with marketing teams for promotional displays and campaigns.
17. Ensure compliance with health and safety regulations.
18. Adhere to all relevant legal guidelines and industry standards.
19. Manage relationships with suppliers and vendors.
20. Negotiate terms and conditions to optimize procurement processes.
21. Identify potential locations: Analyse demographics, foot traffic, and competition to pinpoint areas with high potential for your kiosk.

Understand customer needs: Research customer preferences, buying behaviour, and trends relevant to your kiosk offering