WFM Manager

Job opening at Delhi

Location

Delhi

Address

Delhi

Employment

Full Time

Qualification

Any Graduate

Payment

600000 to 800000

Date Posted

2023 Oct,07

HR

Mansi Mourya

Contact

mansi.mourya@white-force.in

Mobile

7415006707

Job description



Should have an analytical proficiency and have expertise in working on Advanced Excel, 



Access, SQL or VBA in order to automate reports. 





 





∙Analyze Call Volume Trends & influencing factors, to identify weekly, daily & half-hour 



staffing requirements. Optimize agent schedules based on these forecasts. Prepare the 



monthly invoicing files and gather information and share the Hiring Planner. 





 





∙ Should have Planning, capacity planning and scheduling. 





 





∙ Should have analytical proficiency and should be capable of understanding the client 



requirement and doing efficient capacity planning. 





∙Team mentoring and knowledge sharing by conducting training on MIS activities to 

 



increase the staff expertise. 

 





∙Recommend and implement new technology solutions to improve productivity. 

 





∙Knowledge of Aspect or ContaQue Dialer and WFM background would surely be an 

 



additional advantage. 

 





∙Should have good communication and interpersonal skills and capability to supervise and 

 



motivate the team to work collectively and efficiently. 


Job requirements

  • Experience: 5 to 8 Year.
  • Education : Any Graduate
  • Specilization : Commerce...
  • Skills :
  • Industry Type : BPO / Call Centre / ITES
  • Status : Not Disclose.

Company Name : JindalX

Website

About Company

JindalX, part of OP Jindal Group, is a global service company creating success stories for over 20 years. Read more