Customer Care Executive

Job description

Job Title: Customer Care Executive Location: RR Industrial Park, Plot No 20, Super Corridor Rd, Bardari, Indore, Madhya Pradesh 453111 | Address link-https://g.co/kgs/Nfdn495 Department: Customer Service https://aromeworld.com/ Job Summary: We are seeking a dynamic and customer-focused Customer Care Executive to join our growing perfume brand. This role is ideal for female candidates with strong communication skills and a passion for delivering exceptional customer service. Whether you're a fresher or bring up to 5 years of experience, we welcome your application. Key Responsibilities: • Handle customer queries and complaints via voice (calls) and non-voice (emails, chats, social media) channels • Provide accurate product information and resolve issues efficiently • Maintain customer records and update databases using basic computer tools • Coordinate with internal teams to ensure timely resolution of customer concerns • Uphold brand values and ensure a delightful customer experience Requirements: • Education: Minimum Graduate in any discipline • Experience: 0 to 5 years in customer service or related field • Gender Preference: Female candidates preferred • Language Skills: Fluent in English (spoken and written) • Technical Skills:Basic computer knowledge (MS Office, email handling) • Soft Skills: Excellent communication, patience, and problem-solving ability What We Offer: • Competitive CTC up to ₹21,000/month • Supportive work environment with growth opportunities • Training and development programs • Opportunity to represent a premium perfume brand.