Customer relationship manager

Job description

1. Customer Engagement & Support:
2. Serve as the primary contact for customers, responding to inquiries, addressing complaints, and resolving issues to maintain satisfaction.
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4. Relationship Building:
5. Proactively build and nurture strong, long-term relationships with key customers to foster loyalty.
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7. Data Analysis:
8. Analyze customer data, transaction history, and feedback to understand customer needs and provide actionable insights for product development and marketing campaigns.
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10. Sales & Upselling:
11. Identify opportunities for cross-selling and upselling products and services to maximize customer value.
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13. Collaboration:
14. Work closely with sales, marketing, and support teams to ensure a cohesive and positive customer experience.
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16. Strategy Development:
17. Create and implement strategies for customer care, engagement, and retention.