Hub Manager

Job description

Hub Manager (EV Fleet)

The Hub Manager is responsible for the end-to-end management of the EV-based last mile delivery hub, ensuring operational excellence, cost efficiency, compliance, and customer satisfaction.

Key Responsibilities

1. Operations Management

• Oversee daily last mile delivery operations from the hub.

• Ensure efficient allocation and deployment of EVs and drivers.

• Monitor delivery performance (on-time deliveries, failed attempts, route efficiency).

• Optimize hub processes to reduce turnaround times and maximize vehicle utilization.

2. Fleet & Asset Management (EV-Specific)

• Manage the EV fleet (4W / 2W / 3W) – availability, utilization, and upkeep.

• Coordinate with maintenance partners for preventive and corrective servicing.

• Track EV battery charging, range management, and downtime.

• Monitor charging infrastructure (charging stations, swapping stations, backup solutions).

3. Driver Management

• Recruit, train, and manage delivery associates (drivers/riders).

• Ensure drivers follow EV handling, charging, and safety protocols.

• Maintain shift rosters, attendance, and productivity tracking.

• Address grievances and ensure driver satisfaction/retention.

4. Cost & Compliance Control

• Manage hub operational expenses (electricity, charging costs, repairs, manpower).

• Track and report EV-specific savings vs. conventional fleet.

• Ensure adherence to regulatory norms, traffic rules, and EV compliance guidelines.

• Maintain records for vehicle insurance, permits, and charging bills.

5. Safety & Sustainability

• Ensure safe EV charging practices and fire safety compliance.

• Implement driver training on EV handling, accident protocols, and first aid.

• Track carbon footprint savings and sustainability metrics for reporting.

6. Customer & Client Management

• Ensure delivery SLAs (Service Level Agreements) are met for clients.

• Address customer complaints related to delivery delays or issues.

• Share daily/weekly performance reports with clients/central team.

7. Reporting & Analytics

• Track hub KPIs – deliveries per day, EV uptime, driver productivity, charging turnaround, energy cost per km, etc.

• Identify operational bottlenecks and implement process improvements.

• Submit regular reports to regional/city operations head.