Assistant Manager

Job description

Job Title: Assistant Manager – BPO Experience Required:  Total Experience: 5–6 years  Mandatory: Minimum 6 months active experience as Assistant Manager (Outbound Sales experience is a must) Location: Mihan, Nagpur Joining: Immediate joining preferred Roles & Responsibilities:  Drive effective performance planning for self and team, ensuring time management and conflict resolution.  Deliver an exemplary employee experience, promoting a positive and respectful workplace culture.  Identify opportunities to motivate, recognize, and appreciate employees to boost morale and retention.  Foster an environment rooted in strong ethics and compliance.  Perform analysis, MIS generation, and reporting to track performance and process adherence.  Manage planning, prioritization, and data collection activities to meet organizational goals.  Act as a single point of contact for all non-operations departments, ensuring smooth cross-functional collaboration.  Ensure timely closure of all processes, requirements, and escalations for self and the team. Key Skills & Competencies:  Strong leadership and team management skills with the ability to mentor and develop team members.  Proven expertise in Outbound Sales and target achievement.  Excellent communication, negotiation, and conflict resolution abilities.  Proficiency in MS Office tools (Excel, PowerPoint, Word) and MIS reporting.  Sound knowledge of call center operations, KPIs, and metrics.  Ability to manage workforce planning, scheduling, and performance monitoring.  Strong analytical, decision-making, and problem-solving skills.  Ability to build strong cross-functional relationships and act as a SPOC for multiple departments.