State collection head

Job description

● Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices. ● Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters. ● Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams. ● Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force. ● Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters. ● Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required. Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process. ● Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses. ● Identifying trouble spots and implementing collection-related programs.