Assistant Manager – BPO

Job description

1. Drive effective performance planning for self and team, ensuring time management and conflict resolution.
2. Deliver an exemplary employee experience, promoting a positive and respectful workplace culture.
3. Identify opportunities to motivate, recognize, and appreciate employees to boost morale and retention.
4. Foster an environment rooted in strong ethics and compliance.
5. Perform analysis, MIS generation, and reporting to track performance and process adherence.
6. Manage planning, prioritization, and data collection activities to meet organizational goals.
7. Act as a single point of contact for all non-operations departments, ensuring smooth cross-functional collaboration.
8. Ensure timely closure of all processes, requirements, and escalations for self and the team.