Assistant Manager

Job description

Classification | External Classification | External Designation: Assistant Manager : CRE Reports to : Senior Manager Job Description : Should manage the day-to-day work flow allocated/assigned to his team. Identify the people for work allocation (keeping in view the productivity standards) and follow up with them for its progress. Work closely with client identifying their requirements and ensuring the same is translated to the work product delivered on existing products and during new product transition. Prepare, review and present management reports/dashboards inluding forecasting & variance analysis Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met Conduct training programs / briefings/ feedback sessions for the team as and when required to ensure that the instructions are clear and the requisite quality per Service Level Agreement is achieved with respect to the final product. Conduct mentoring sessions with the team members in order to understand their concerns and put organizational goals into their perspective. Also, organize team building exercises to improve team morale and boost cohesiveness within the team. Share relevant information with the team and ensure active participation from them through enhanced involvement in work planning and execution. Inspire confidence in the team and set examples. Keep track of attendance for all the analysts reporting to him/her. Additionally plan leaves with the team members for keep up with process requirements. Close Appraisals of Team Members per the appraisal cycle. Interact with the client on a regular basis to ensure exchange of relevant information, process concerns/issues and for expectations management. Keep the RO informed of all developments and escalate issues critical to SLA, if required. Interact with HR, Admin, Finance and Tech Departments to provide essential support to the team members. Maintain congenial relations with all in the organization and work cohesively within the team. Promote team spirit among the team members. Pay due regard to the organizational policies and procedures and conform to the same thus inspiring as well as ensuring compliance from his team members. Qualification & Experince : Essential Skills/ Experience & Qualification: A graduate / post graduate (preferably in Commerce) with good academic background. A management degree / professional degree would be an added advantage. At least 5 years of strong domain experience in US Commercial Real Estate Mortgage, with at least 2 years of experience in people management role. Experience in product transition is an added advantage. Hands on experience on various aspects of Servicing & Surveillance work in Commercial mortgage domain covering - * Financial Statement & Rent Roll Review/Analysis/Normalization * Inspections * Financial & Legal Covenant Set Up & Monitoring * New Loan Set Up & Modifications * Tax Set Up & Modifications * Payment Processing * Escrow/Reserve Administration * Reserve/Capex Disbursement Processing * Payoff Processing Classification | External Classification | External Organizational Skills Demonstrates ability to manage multiple tasks under pressure with minimal supervision Exhibits solid time management skills and works to meet or exceed all deadlines Exhibits appropriate sense of urgency in managing responsibilities Demonstrates ability to prioritize tasks and to understand the urgency of specific requirements Demonstrates ability to work independently Ability to prioritize work based on team requirements Demonstrates ability to effectively delegate assignments Exhibits strong follow up skills to ensure assignments are completed by staff Exhibits excellent planning and implementation skills Leadership Skills Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas Takes ownership for responsibilities and for management of risk exposure Presents well thought out recommendations to enhance the overall success of the office Recognizes and respects the strengths of others in the organization Demonstrates ability to train new or existing staff on newly assigned duties Can adapt and can help others adapt to a changing environment and circumstances Exhibits a commitment to the company Interpersonal Skills Motivates self and others into positive actions Exhibits the appropriate level of diplomacy Demonstrates the appropriate level of tact when dealing with difficult/stressful situations Exhibits respect for management Demonstrates ability to maintain professional conduct under all circumstances

For applying contact

Talent Acquisition Associate

White Force HR consultancy

Nayan Agrawal

9329931737

nayan.agrawal@white-force.in