L1 Technical Engineer

Job description

Key Responsibilities:

User Support:

1. Respond to IT support tickets, calls, and emails.
2. Resolve basic hardware, software, and network issues.
3. Guide users in operating systems, applications, and peripheral devices.
4. Hardware & Software Maintenance
5. Install, configure, and update software and drivers.
6. Assist in desktop, laptop, and printer setup.
7. Perform basic troubleshooting for hardware components.

Network Support:

1. Assist in diagnosing LAN/WAN connectivity issues.
2. Support basic Wi-Fi and VPN configurations.
3. IT Asset Management:
4. Maintain records of IT equipment and software licenses.
5. Coordinate with vendors for hardware repairs and replacements.

Escalation & Coordination:

1. Escalate unresolved issues to L2/L3 support.
2. Coordinate with internal teams for issue resolution.

Skills & Qualifications:

1. Diploma/Degree in Computer Science, IT, or related field.
2. Basic knowledge of Windows, macOS, and common applications.
3. Understanding of basic networking (IP, DNS, DHCP).
4. Good problem-solving and communication skills.

Experience:

1. 0–2 years of IT support experience (Fresher with internship also acceptable).
2. Office and Field location