Job responsibilities Respond to client inquiries via phone, email, and chat in a timely and professional manner Assist clients with account opening, verification, and maintenance processes, and trading-related queries Provide guidance on trading platforms, products, and services Resolve client issues, discrepancies, and complaints with patience and empathy, ensuring a high level of client satisfaction Collaborate with other departments, including IT, Compliance and Operations, to ensure a smooth client experience Maintain accurate records of customer interactions and transactions and ensure compliance with regulatory requirements Collect feedback from clients and report trends and issues to the management team for process improvement Stay up-to-date with industry trends and product knowledge to provide accurate information to clients Participate in training sessions and continuous learning to enhance your skills. Strong customer service orientation with a focus on problem-solving Knowledge of financial markets, trading, and broking platforms is preferred. Ability to work independently and as part of a team Skills Required Telephone Skills Good English Communication Skills Professionalism Presentable
