Customer Service Executive

Job description

Job responsibilities

• Respond to client inquiries via phone, email, and chat in a timely and professional manner


• Assist clients with account opening, verification, and maintenance processes, and trading-related queries


• Provide guidance on trading platforms, products, and services


• Resolve client issues, discrepancies, and complaints with patience and empathy, ensuring a high level of client satisfaction


• Collaborate with other departments, including IT, Compliance and Operations, to ensure a smooth client experience


• Maintain accurate records of customer interactions and transactions and ensure compliance with regulatory requirements


• Collect feedback from clients and report trends and issues to the management team for process improvement


• Stay up-to-date with industry trends and product knowledge to provide accurate information to clients


• Participate in training sessions and continuous learning to enhance your skills.


• Strong customer service orientation with a focus on problem-solving


• Knowledge of financial markets, trading, and broking platforms is preferred.


• Ability to work independently and as part of a team

Skills Required

• Telephone Skills


• Good English Communication Skills


• Professionalism


• Presentable