Operation Manager

Job opening at Delhi

Location

Delhi

Address

Delhi

Employment

Full Time

Qualification

Any Graduate

Payment

800000 to 1000000

Date Posted

2023 Oct,17

HR

Mansi Mourya

Contact

mansi.mourya@white-force.in

Mobile

7415006707


Job description



Develop objectives for the call centre’s day-to-day activities Voice and Non-Voice. 





Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). 





Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.). 





Assume responsibility of budgeting and tracking expenses. 





Hire, coach and provide training to personnel to maintain high customer service standards. 





Evaluate performance with key metrics (productivity, call accuracy, SLA & Abandons, Quality etc.). 





Prepare reports & review decks. 





Collaborates across functions and departments. 





Measurement and optimization of the program will be required on a regular and ongoing basis. 



Job requirements

  • Experience: 8 to 12 Year.
  • Education : Any Graduate
  • Specilization : Commerce...
  • Skills :
  • Industry Type : BPO / Call Centre / ITES
  • Status : Not Disclose.

Company Name : JindalX

Website

About Company

JindalX, part of OP Jindal Group, is a global service company creating success stories for over 20 years. Read more