Operation Manager

Job opening at Delhi

Location

Delhi

Address

Delhi

Employment

Full Time

Qualification

Any Graduate

Payment

800000 to 1000000

Date Posted

2023 Oct,17

HR

Mansi Mourya

Contact

mansi.mourya@white-force.in

Mobile

7415006707

Job description



Develop objectives for the call centre’s day-to-day activities Voice and Non-Voice. 





∙Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). 





∙Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.). 





∙Assume responsibility of budgeting and tracking expenses. 





∙Hire, coach and provide training to personnel to maintain high customer service standards. 





∙Evaluate performance with key metrics (productivity, call accuracy, SLA & Abandons, Quality etc.). 





∙Prepare reports & review decks. 





∙Collaborates across functions and departments. 





∙Measurement and optimization of the program will be required on a regular and ongoing basis. 


Job requirements

  • Experience: 8 to 12 Year.
  • Education : Any Graduate
  • Specilization : Commerce...
  • Skills :
  • Industry Type : BPO / Call Centre / ITES
  • Status : Not Disclose.