HR Lead – Workforce Operations

Job description

Key Responsibilities

1. Recruitment & Resource Deployment

1. Manage end-to-end recruitment for client accounts covering both India and ODC requirements.
2. Liaise with client HR and project managers to understand manpower needs, job descriptions, and timelines.
3. Coordinate with internal recruiters, staffing partners, and business teams to source and close positions promptly.
4. Track candidate pipeline, interview schedules, feedbacks, and offer releases.
5. Ensure pre-joining documentation, BGV initiation, and smooth onboarding for all resources.
6. Maintain position tracking dashboards for ongoing requirements and open roles.

2. ODC Support & Offshore Workforce Coordination

1. Act as the primary HR/operations liaison for offshore delivery centers (ODC) supporting client-deployed resources.
2. Ensure alignment of HR, compliance, and documentation processes between India and offshore entities.
3. Support resource mobilization for ODC-based deployments including travel readiness, onboarding support, and compliance documentation.
4. Monitor and track attendance, deliverable logs, and payroll accuracy for offshore teams in coordination with finance and local partners.
5. Maintain confidentiality, adherence to client policies, and ensure zero deviation from ODC governance standards.

3. HR Operations & Employee Lifecycle

1. Handle end-to-end HR operations — onboarding, induction, confirmation, transfers, and exits.
2. Maintain employee master data, digital personnel files, and HRIS updates.
3. Coordinate leave, attendance, and shift rosters in sync with client work schedules.
4. Address HR queries, grievances, and engagement needs for onsite and ODC resources.
5. Conduct regular check-ins with deployed associates to ensure retention and satisfaction.

4. Payroll, Compliance & Reporting

1. Collect, verify, and consolidate attendance & variable data for monthly payroll processing.
2. Ensure accuracy and timeliness of payroll disbursement for all deployed employees (India + Offshore).
3. Maintain compliance with all statutory obligations (PF, ESIC, PT, LWF, TDS, etc.) and coordinate with local partners for offshore equivalents.
4. Manage F&F settlements, reimbursements, and pay revision updates.
5. Generate monthly payroll MIS, client billing data, and compliance reports.

5. Client Coordination & Relationship Management

1. Serve as a single point of contact (SPOC) for client HR, procurement, and delivery managers.
2. Conduct weekly/monthly governance calls to review headcount, attendance, and issue resolutions.
3. Ensure compliance with SLAs for recruitment, onboarding, payroll, and HR support.
4. Support client audits, documentation reviews, and reporting requirements.
5. Build strong partnerships to identify expansion or additional resourcing opportunities.

6. Process Improvement & Governance

1. Implement and standardize SOPs across recruitment, HR, and payroll workflows.
2. Recommend process automation to improve efficiency and accuracy.
3. Maintain confidentiality, data security, and adherence to ISO/ISMS standards.
4. Drive proactive HR audits and ensure 100% documentation completeness for all resources.

Key Skills & Competencies

1. Strong understanding of end-to-end recruitment, HR operations, and workforce management.
2. Familiar with ODC delivery models and offshore workforce compliance.
3. Excellent interpersonal and stakeholder management skills.
4. Proficient in Excel, HRMS tools, and MIS reporting.
5. Sound knowledge of India labor laws and awareness of offshore HR regulations.
6. Excellent written and spoken communication.
7. Process-driven with strong multitasking and problem-solving ability.

Qualifications & Experience

1. Bachelor’s/Master’s degree in HR, Business Administration, or Commerce (MBA preferred).
2. 5–8 years of experience in HR operations, recruitment, or workforce management within staffing, managed services, or ITES environments.
3. Exposure to managing offshore delivery center (ODC) workforce and international client coordination is an advantage.