Dispatch Officer

Job description

Position: Dispatch Executive/ Supervisor

Department: Operations / Logistics

Location: Nagpur

Job Summary

The Dispatch Executive is responsible for coordinating, scheduling, and monitoring the dispatch of goods, vehicles, or personnel to ensure timely and accurate deliveries. The role requires strong communication, attention to detail, and the ability to handle time-sensitive logistics operations efficiently.

Key Responsibilities

Plan, schedule, and dispatch drivers/vehicles for deliveries or service calls.

Monitor vehicle movement and update delivery status in real-time.

Coordinate with warehouse, sales, and customer service teams to ensure accurate order fulfillment.

Prepare and maintain dispatch records, route sheets, and delivery logs.

Handle customer queries regarding delivery timelines or delays.

Optimize routes and schedules to improve efficiency and reduce costs.

Ensure compliance with safety and transportation regulations.

Communicate effectively with drivers regarding assignments, delays, and updates.

Track KPIs such as on-time delivery rate, vehicle utilization, and turnaround time.

Qualifications & Skills

Bachelor’s degree (preferred) or equivalent experience in logistics, supply chain, or related field.

Min 3 years of experience in dispatch or logistics operations.

Proficiency in dispatch management software (e.g., SAP, TMS, GPS tracking tools).

Excellent communication and problem-solving skills.

Strong organizational skills and attention to detail.

Ability to work under pressure and multitask.

Basic knowledge of routes, geography, and transportation laws.

Thanks & Regards

Princy Tiwari

7471128707