Customer Support Executive

Job description

URGENT HIRING for Customer Support Executive

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707

Position: Customer Support Executive (Paralegal Team)

📌 Salary: ₹2,00,000 LPA - ₹2,64,000LPA

📌 Shift: Pure Day Shift (9 AM - 6:30 PM)

📌 Work Schedule: 6 days/week (1 Saturday off/month)

Role Description

As a Client Harassment Call Support Executive in the Paralegal Team, you will assist clients facing harassment due to debt issues. Your responsibilities will include handling calls related to harassment complaints, providing support, and ensuring clients receive legal guidance to resolve their issues.

Key Responsibilities:

Handle harassment complaints and provide support to clients.

Respond to client queries via phone and email.

Collaborate with the legal team to resolve issues and provide updates.

Maintain accurate records of client interactions and complaints.

Assist clients through onboarding and offer continuous support.

Qualifications:

Strong communication skills in English and Hindi.

Previous experience in customer support & Tele caller is a plus.

Knowledge of debt management or legal processes is beneficial.

Ability to handle sensitive information confidentially.

Benefits:

Competitive salary.

Opportunities for growth and development.

Health benefits and employee perks.

Responsibilities:

Conduct outbound and inbound calls to individuals seeking guidance on debt management and financial planning.

Provide empathetic and informative counseling to clients to understand their unique financial situations and goals.

Analyze clients' debt profiles, including credit card debt, loans, and other financial obligations, to develop tailored debt repayment plans.

Educate clients on effective debt management strategies, budgeting techniques, and financial goal setting to help them achieve long-term financial stability.

Collaborate with clients to provide comprehensive financial plans focusing on debt reduction, savings goals, and wealth-building strategies.

Recommend debt consolidation, debt restructuring, or debt settlement options based on clients' specific needs, and guide clients through the process.

Meet or exceed monthly and quarterly sales targets and Key Performance Indicators (KPIs).

Requirements:

Any Diploma / Bachelor's degree

Good English and Communication skills are required.

1+ years of experience in Domestic/International process in a BPO would be preferred.

Candidates from any industry would be preferable.

Location: Mumbai

Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number

Email ID: rahulk.kanojia@white-force.in

Contact : 9300955707