Telesales Executive

Job description

A Telesales Executive sells products or services over the phone by making outbound calls, managing inbound inquiries, and persuading potential customers to make a purchase. Key responsibilities include generating leads, understanding customer needs, providing product information, handling objections, and meeting sales targets. This role requires strong communication, negotiation, and problem-solving skills.

Core responsibilities

1. Sales and lead generation:
2. Make outbound calls to potential customers (cold calling) to generate interest and leads for the sales team.
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4. Customer engagement:
5. Answer inbound calls, promote products and services, and engage with both potential and existing customers to understand their needs.
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7. Product knowledge:
8. Explain products and services clearly and answer customer questions accurately.
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10. Sales process:
11. Guide customers through the sales process, overcome objections, and close deals.
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13. Customer relationship management:
14. Build and maintain strong relationships with existing customers, and handle inquiries or complaints professionally.
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16. Order processing:
17. Accurately take and process customer orders.
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19. Reporting:
20. Maintain accurate records of sales activities and sometimes provide reports on sales performance.
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Required skills and qualifications

1. Communication: Excellent verbal communication and interpersonal skills are essential.
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3. Persuasion: Strong sales and negotiation skills, including the ability to persuade customers.
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5. Customer service: A customer-oriented attitude with the ability to handle different personalities and provide excellent service.
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7. Technical skills: Proficiency with basic computer programs, such as CRM software, is often required.
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9. Problem-solving: Ability to handle customer complaints and solve issues promptly.
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11. Resilience: A cool-tempered and resilient attitude to handle rejection is necessary.
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13. Education: A high school diploma is typically required, and some employers may prefer a bachelor's degree.
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15. Experience: Previous experience in sales or customer service is often preferred.
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Work environment

1. This role is often performed in a call center environment.
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3. It is a results-driven and target-oriented position, which can involve high pressure.

INTERESTED CANDIDATES CAN APPLY OR CONTACT:

SIMRAN DSOUZA

9303440707

simran.dsouza@white-force.in